A quality problem gets more expensive the further it travels. A bad lot caught at the dock costs a return; caught at a customer, it costs a recall and the relationship. The quality block locks suspect stock the moment it is flagged, so it cannot be picked, issued or shipped until someone signs it off.
A suspect pallet is “set aside”, then picked by a night shift that never heard about it.
Supplier material goes straight to stock, and the defect shows up halfway through a production run.
The issue is logged, the fix is discussed, and three months later it happens again.
Someone copies test results into a document template for every shipment.
Sample the delivery against its spec.
Failed or suspect stock is locked.
What failed, which lot, how much.
With a named owner.
Tracked against due dates until closed.
Signed off — stock is unlocked, scrapped or returned.
Per lot, from the results already recorded.
Block stock from being picked or used until it passes inspection.
Inspect supplier deliveries against the spec before they enter stock.
Log the problem, find the cause, track the fix to closure.
Issue a CoA per lot from the test results you recorded.
Illustrative. The point is the order of events: the hold happens before anyone can use the material, not after.
| Delivery | 2,000 kg resin, supplier lot R-2291 |
|---|---|
| Sampled | 5 bags |
| Spec | Moisture ≤ 0.20% |
| Result | 0.35% → fail |
| Action | Whole lot on QC hold; non-conformance raised against the supplier |
| Effect | Lot cannot be issued to production; supplier's quality score drops |
Records results against the spec on a tablet at the dock.
Sees every open non-conformance and CAPA, with owner and due date.
Send a CoA with the shipment without chasing the lab.
CAPA (corrective and preventive action) is the process of finding the root cause of a quality problem, fixing it, and changing the process so it does not happen again — tracked until it is closed.
A certificate of analysis (CoA) is a document issued per lot that shows the test results for that lot against its specification. Customers often require one with each delivery.
No software makes a company ISO 9001 certified — certification comes from an accredited auditor. Brandhubify ERP keeps the records an audit asks for: inspections, non-conformances and CAPA.
No. Stock on QC hold is blocked from picking, issuing to production and shipping until it is released by someone with the authority to do so.